Cancellation and refund policy

1. Advance Payment & Booking Confirmation

All services require advance payment for booking confirmation.

Once payment is received, the Company immediately assigns and dispatches a verified mechanic/technician/Crane.

2. Non-Refundable Cases

Once a booking is confirmed and a mechanic has been dispatched, the advance payment becomes strictly non-refundable in the following situations:

• Mechanic Already En Route – The mechanic has started traveling towards the customer’s location.
• Customer Cancels After Dispatch – Cancellation after the mechanic allocation and dispatch confirmation.
• Self-Resolved Issue – The customer resolves the issue on their own after booking confirmation.
• Service Refusal on Arrival – The customer refuses service when the mechanic reaches the location.
• Incorrect Location or Wrong Address Provided – Service dispatched to the address given by the customer but later found incorrect.
• Customer Unreachable / Not Present at Location – The mechanic reaches the location, but the customer is unavailable or does not respond.
• Delay Due to Traffic or Uncontrollable Factors – Delays caused by traffic, weather, or other external factors do not qualify for refunds.
• Change of Mind / Alternative Arrangement – Customer arranges alternative help after booking confirmation.
• Misunderstanding of Pre-Informed Charges – Refunds are not applicable if the customer later disagrees with pre-communicated charges.
• Emergency Resolved Before Arrival – The issue no longer exists by the time the mechanic is en route.
• Repeated Cancellations / Service Misuse – Any misuse of the service by repeated cancellations after dispatch.

*This is due to dispatch, travel, and operational costs incurred once a mechanic is assigned.*

3. Refund-Eligible Cases

• The Company fails to assign or dispatch a mechanic due to operational reasons.
• The Company confirms non-availability of service in the requested area.

4. Partial Refunds (After Dispatch)

If the customer cancels after the mechanic has been dispatched, a partial refund may be processed after deducting:

• ?400 to ?500 as dispatch and administrative charges (depending on distance traveled).

5. Rescheduling

Customers may reschedule their service request at no additional charge if the mechanic has not yet reached the location or the company has not dispatched a mechanic.

6. Refund Process & Timeline

• All approved refunds will be processed to the original payment mode within 5-7 working days.
• The Company reserves the right to verify the service request and related records before approving a refund.

7. Contact for Refunds & Disputes

Customer Care: +91-9136208011

Email: roadmech24x7@gmail.com

8. Policy Amendments

The Company reserves the right to modify or amend this Policy at any time without prior notice. Customers are advised to review this Policy periodically.