Terms & Conditions

Welcome to ROADMECH24X7.COM! Our website provides various services to users, referred to as "Services." By using our Services, you agree to the terms and conditions of this End-User Agreement, which may be updated from time to time. Continued use of our Services after any changes means you accept the new terms. If you disagree with any of these terms, please do not use our Services.

1. Agreement Acceptance This agreement between you ("User") and ROADMECH24X7.COM ("The Company") outlines the terms for using our Services, replacing any previous agreements.

2. Services Currently, basic services are free, but the Company may charge for additional features in the future. We may modify or discontinue services without notice and are not liable for any changes.

3. User Registration Users must be at least 18 years old to register and must provide accurate, current, and complete information. Failure to do so may result in account termination.

4. Use of Registration Data We store your registration data and respect your preferences regarding third-party contact. We may disclose data without your name or contact details unless authorized by you, required by law, or if you violate this Agreement.

5. User Content Email communications via our Services are private. The Company will not monitor or disclose contents unless required by law, to enforce this Agreement, or to protect our rights. Public postings are not private, and we are not responsible for such content.

6. Communication We may communicate with users via email, SMS, and calls to provide service information, renewal notices, and promotional offers.

7. Account Security Users are responsible for maintaining the confidentiality of their password and account. Notify us immediately of any unauthorized use or security breaches.

8. User Conduct Users must comply with all laws and not interfere with our services or other users. Illegal activities, service disruption, reselling services, or violating others' rights are prohibited. We may ban users for non-compliance and seek damages for violations.

9. Indemnity Users agree to indemnify the Company and its service providers from any claims arising from the use of the Services, violation of this Agreement, or infringement of rights.

10. Storage of Communications We are not responsible for the deletion or failure to store messages or other content. We may limit storage at our discretion.

11. Termination We may terminate a user's account for violating this Agreement or inactivity. Termination can occur without notice, and related information and files may be deleted.

12. External Links Our Services may include links to external websites. We are not responsible for the availability or content of external sites and do not endorse them.

13. Proprietary Rights Content provided through the Services is protected by intellectual property laws. Users may use this material only as authorized by the Company or advertisers.

14. Disclaimer of Warranties The Services are provided "as is" and "as available." The Company disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Services will meet your requirements or be uninterrupted, timely, secure, or error-free.

15. Limitation of Liability The Company is not liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the Services. Our total liability is limited to Rs. 100/-.

16. Amendment We may modify this Agreement at any time, with changes effective immediately upon posting. Continued use of the Services constitutes acceptance of the modified Agreement.

17. General This Agreement is governed by Indian laws, and disputes will be resolved in Delhi courts. Failure to enforce any right or provision does not constitute a waiver. Invalid provisions will be replaced with those that best reflect the parties' intentions.

18. Gift Policy Free gifts will be delivered within 10-15 working days from membership activation. Gifts cannot be combined with other offers, are non-redeemable for cash, and non-refundable. We are not responsible for lost or damaged gifts. Gifts can be exchanged within the manufacturer's specified timeframe if not in working condition.

19. Activation Services will be activated within 4-6 working days of payment clearance. For cheque payments, activation will occur 4-6 working days after successful realization.

20. Special Exclusions Certain scenarios, such as non-main roads, deliberate damage, or illegal activities, are excluded from free service coverage. We are not responsible for immobilization due to police intervention, non-roadworthy conditions, or lack of recommended servicing. Benefits may vary based on product offerings.

Service Scope:

Vehicle Focus: Helpline services are for the vehicle, not the person.
Service Area: Available within the municipal limits of listed cities. Pan India coverage includes all listed cities and highways, but services may be discontinued without notice.
Deals and Discounts: Offered independently by garages and partners. Road Mech does not guarantee service quality or liability for related claims.

Towing Services:

Discouragement of Vehicle-to-Vehicle Towing: Towing by cranes is preferred and charges are borne by the client.
Nearest Service Station Towing: Provided by service vans for easily towable vehicles at market prices.
Heavy Vehicle Towing: Provided by crane at additional cost.

Fuel Provision:

Emergency Fuel: Up to 5 liters of fuel provided at actual cost. CNG and other gases/octane fuels are excluded.

Tyre Repair Services:

Repair Costs: Tube/tube-less tyre repair at actual cost, plus service charges.

Service Timeliness:

Target Time: Aim to provide service within 30-45 minutes, but not responsible for delays due to uncontrollable conditions.

Service Misuse:

Cancellation of Services: Services may be cancelled or stopped for misuse, non-payment, or misbehavior without prior notice.

Terms Modification:

Right to Modify: Terms and conditions may be changed at any time without notice.

Liability:

Claim Limits: Claims shall not exceed the residual value of the registration period. Damages limited to the amount paid by the client.
Service Limitations: Similar faults not covered more than twice consecutively. Service usage and validity depend on the subscribed package.

Customer Claims:

No Claims Against Company: Clients have no claims against the company for injury, death, property loss, or damage during service utilization.

Payment Issues:

Dishonored Cheques: Right to file claims for dishonored cheques. Membership activation requires additional payment for cheque bouncing charges.
Service Charge Without Activation: Rs. 999.00 charged for services availed without card activation (Non-Refundable).
Visit Charges: If our technicians visit your vehicle, the service will be chargeable. If the vehicle does not start or has any major issues, the customer will be required to pay the Road Mech 24x7 visit charge, as communicated by our technician or call executive.

Commercial Vehicles:

Service Validity: Helpline services not valid for commercial vehicles unless approved separately.

Membership Validity:

One Membership per Vehicle: Each membership is valid for one vehicle only.

Jurisdiction:

Legal Disputes: All disputes subject to the jurisdiction of Delhi only.

Terms & Conditions